A short note whenever we publish something worth reading — how to size a vehicle, what changes a price, and what to check before you sign anything. No sales sequences.
We use your address for the guides and nothing else, and we never pass it on. Ask the office any time and we will take you off the list.
Tell us the date and we will hold the vehicle.
Takes under a minute. You will have a fixed, all-inclusive price in writing.
Written quote back within two business hours. Office Mon–Fri 7am–6pm, Sat 8am–2pm.
Yes — three hours for minibuses and four hours for coaches, when you book the vehicle by time. An airport or point-to-point run can instead be quoted as one fixed transfer fare for the route, and a fare quoted that way is not charged at a minimum.
What's included in the price?
Driver, fuel, vehicle insurance and GST are in every quote. Tolls, parking and driver accommodation on multi-day trips are itemised and confirmed with you before they are charged, so nothing appears on the final invoice that you didn't agree to first.
Do your drivers have Working With Children Checks?
Drivers hold a current Working With Children Check, plus a Driver Authority issued by Transport for NSW. Tell us when you enquire that it is a school or youth booking and we can supply the check numbers to your school office before the day.
How far in advance should I book?
Two to four weeks for most jobs. Peak periods — December, race days, school excursion season, long weekends — book out four to eight weeks ahead, so get in earlier if your date is fixed.
Are wheelchair-accessible vehicles available?
Tell us how many wheelchair positions you need and whether the chairs are manual or powered, and we will confirm what the vehicle assigned to your dates can do before you book. Loading and securing takes real time, so it goes into the schedule rather than being made up on the day.
What's your cancellation policy?
The cancellation terms for your booking are set out in your written quote, so you know before you accept it what happens if the trip does not go ahead. Tell us in writing as early as you can — the date we receive your notice is the date it takes effect.
Can we bring food and drink on board?
Food and non-alcoholic drinks are fine on all vehicles. Alcohol is permitted on private function bookings by prior arrangement only, and never on school or youth charters.
Do you travel interstate or overnight?
Yes. Multi-day and interstate charters are quoted per itinerary and include driver accommodation and mandated rest breaks, which we build into the schedule rather than leaving to chance.
What happens if a bus breaks down?
If a vehicle fails we arrange a replacement and keep you informed while it is on its way. Tell the driver or call the office as soon as you notice a problem and we will confirm what is coming and when.
